Support Engineer

Responsibilities and Duties

  • Need to be with Good communication
  • Good System handling knowledge especially with MS Office and MySql also with operating system knowledge.
  • Respond to partner and customer inquiries through email and telephone.
  • Input customer interactions in support CRM application.
  • Oversee and follow-up on open customer issues.
  • Develop customer relationships through professional, dependable and accurate interactions.
  • Deliver company products and installations to customers.
  • Reply to customer mission critical issues outside business hours.
  • Travel to customer sites for high profile issue resolution.
  • Present training modules to customers.
  • Record and manage best practice resolutions for the company’s self-service knowledge base.
  • Extend technical support on software for internal clients.
  • Inform client functionality requests or software change requests to the development team.
  • Candidate Demographic: Must be in Chennai and Having Bike ( Most Preferred )
  • Qualification: Bcom computer applications, Bsc cs, BE cs, Msc cs, MCA, MCOM computer applications, UG or PG system related – Preferably in marketing or business related field – fresher’s also preferred
  • Experience : 0 – 1 Year
  • Job type : Full – time

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